Effective Date: November 30, 2025

This Privacy Policy applies to information collected through Pacific Drain & Plumbing’s website, social media outlets, and online services on which it is posted, but only to the extent that Pacific Drain & Plumbing has control over such information. Some, but not necessarily all, of the information we collect may be personal information that identifies you personally.

As legally defined, “personally identifiable information” refers to details collected on the internet about an individual consumer, including an individual’s first and last name, a physical street address, an email address, a telephone number, a Social Security number, or any other information that permits a specific individual to be contacted physically or online. The term extends to details such as a person’s birthday, height, weight, or hair color that are collected online and stored in personally identifiable form.

This Policy may be supplemented, amended, or replaced by additional privacy notices, typically provided at the time we collect your information. We reserve the right to update or modify this Policy or any Privacy Notice at any time without prior notice.

By using this site, social media outlet, or online service, you are consenting to the collection, use, disclosure, and transfer of your information as described in this Policy and any applicable Privacy Notices. If you do not consent to such use, you may not use this site, feed, or service.

This Policy is part of our Terms of Use that govern the use of our site, social media feed, or online service.

User Choices

This Policy describes some of your choices, and we may ask you to indicate your choices at the time and on the page where you provide your information.

California law requires us to explain how our system responds to any Do Not Track signal delivered by your browser. We currently cannot and do not make any guarantee that we will honor Do Not Track signals. Third parties, such as Google and others, may be able to track information through our site, social media outlets, and online services.

You may change your preferences regarding the use of your information by notifying us in writing. If at any time you wish to be taken off our mailing lists, please contact us using the information provided below or simply use the unsubscribe link at the bottom of each electronic advertising or newsletter communication.

Information We Collect

We collect and use the information, including any personal information, you provide when you use this site, social media outlet, or online services. We may obtain your information, including personal information, that you previously provided to a third-party social media platform such as Facebook, Instagram, or Twitter. We may also collect information that is sent to us automatically by your web browser or mobile device. This information depends on your device and service settings, but typically includes your IP address, the name of your operating system, the name and version of your browser, the date and time of your visit, and the pages you visit.

Personal information we collect typically includes your name (first and last), email address, phone number (cell, home, or work), and home or service address.

From time to time, additional information may be acquired with your consent, such as credit card information for payment processing, alternate contact information, details about your property or plumbing systems, or other information relevant to providing our services.

Use of Cookies

We use cookies and other technologies to collect information and support certain features of our website. Typically, if you do not wish to receive cookies, you may set your browser to reject them or to alert you when a cookie is placed on your computer. This may or may not affect your use of the site.

Other third parties may deliver cookies to your computer or mobile device for the purpose of tracking your online behaviors over time and across nonaffiliated websites and delivering targeted advertisements either on this site or on other websites.

Use of Your Information

We use the information we collect to meet your service and information requests as well as to provide you with the best possible customer service. We do not sell, rent, or lease this information to anyone.

We may transfer necessary customer information to service providers, vendors, and other companies who support our business. These may include providers of delivery services, technical infrastructure services including those analyzing how our services are used, measurement of the effectiveness of ads and services, customer service support, payment facilitation, scheduling software such as ServiceTitan, and survey providers.

Any personal information contained in user-generated content on our site, social media outlets, or online services can be read, collected, or used by others and is outside our control. We also may use, with or without your consent, limited information for advertising or promotional purposes, including your name, comments, and general location. Therefore, you should have no expectation of privacy with respect to user-generated content you submit on or through our site, social media outlets, or online services.

We may provide functionality that encourages you to automatically post information to a third-party social media platform such as Facebook, Yelp, or Google, and such information may include your location, name, purchases, and social media identity. You should have no expectation of privacy in those actions. If you choose to link your profile to our site, social media outlets, or online services with an account on a third-party social media platform, we may share the information in your profile with that third-party platform. We may also use third-party social media platforms to offer you interest-based ads based on your personal information.

Your information may be transferred to a successor organization in the event of a merger, acquisition, bankruptcy, or other sale of all or a portion of our assets.

We may disclose your information when we, in good faith, believe disclosure is appropriate to comply with the law, a court order, or a subpoena. We may also disclose your information to prevent or investigate a possible crime, such as fraud or identity theft; to protect the security of this site; to enforce or apply our Terms of Use or other agreements; or to protect our own rights or property or the rights, property, or safety of our users or others.

Retention of Personal Information

We retain your information collected on this site, for each and every category listed above, for as long as we deem necessary to provide the services, products, and information you request, or as long as permitted by applicable law.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and other California privacy laws. These rights may include the right to know what personal information we collect, use, disclose, and sell; the right to request deletion of your personal information; the right to opt out of the sale of your personal information; and the right to non-discrimination for exercising your privacy rights.

To exercise your California privacy rights, please contact us using the information provided at the end of this policy. We will verify your identity before processing your request.

Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Site Hosting

Pacific Drain & Plumbing operates in the United States, and our site, social media outlets, and online services are designed and intended for a U.S. audience. The servers that support our digital presence and on which we store the information you provide to us electronically may be located in a country other than where you reside. U.S. data protection laws may provide more or less protection than the data protection laws in force in some other countries. If you are located in a country other than the United States, by using this site, social media outlet, or online service you consent to the transfer of your information to the United States and to be subject to the laws and regulations thereof.

Governing Law

This Policy shall be governed under the laws of the State of California, United States of America, without regard to its conflicts of law provisions.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights or change your communication preferences, please contact Pacific Drain & Plumbing. You may reach us by phone, email, or through the contact form on our website.

Last Updated: November 2025